{"id":16,"date":"2025-11-13T19:47:32","date_gmt":"2025-11-13T17:47:32","guid":{"rendered":"https:\/\/thefreshqueens.com\/?page_id=16"},"modified":"2025-12-03T15:16:01","modified_gmt":"2025-12-03T13:16:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thefreshqueens.com\/ro\/refund_returns\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"<h3 class=\"wp-block-heading\">1. Introducere<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bun venit la The Fresh Queens! Ne angaj\u0103m s\u0103 v\u0103 satisfacem produsele noastre din Paste Proaspete \u0219i Gogo\u0219i Grece\u0219ti. Aceast\u0103 Politic\u0103 de Rambursare \u0219i Returnare prezint\u0103 abordarea noastr\u0103 atunci c\u00e2nd achizi\u021biona\u021bi prin intermediul site-ului nostru web sau \u00een magazin. Prin plasarea unei comenzi, accepta\u021bi \u0219i sunte\u021bi de acord cu aceast\u0103 politic\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. C\u00e2nd sunt disponibile retururi sau ramburs\u0103ri<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen\u021belegem c\u0103 uneori lucrurile nu merg conform a\u0219tept\u0103rilor. Este posibil s\u0103 fi\u021bi eligibil pentru un retur sau o rambursare \u00een urm\u0103toarele circumstan\u021be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Primi\u021bi articolul gre\u0219it sau lipsesc articole.<\/li>\n\n\n\n<li>Articolul este deteriorat, alterat sau impropriu consumului \u00een punctul de livrare sau ridicare.<\/li>\n\n\n\n<li>A\u021bi comandat din gre\u0219eal\u0103 produsul gre\u0219it, iar articolul este neutilizat, sigilat (unde este cazul) \u0219i \u00eenc\u0103 potrivit pentru rev\u00e2nzare, <strong>numai pentru produsele ambalate \u00een magazin<\/strong>, nu pentru m\u00e2nc\u0103ruri proaspete perisabile.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Domeniu de aplicare \u0219i excluderi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru c\u0103 noi servim <strong>m\u00e2ncare proasp\u0103t\u0103 preparat\u0103 zilnic<\/strong>, v\u0103 rug\u0103m s\u0103 re\u021bine\u021bi urm\u0103toarele:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mese consumate sau articole deschise <strong>nu pot<\/strong> fi returnat sau rambursat.<\/li>\n\n\n\n<li>Articolele achizi\u021bionate \u201eca atare\u201d, produsele cu reducere sau cele promo\u021bionale pot avea <strong>eligibilitate limitat\u0103 sau inexistent\u0103 pentru returnare<\/strong>.<\/li>\n\n\n\n<li>Comenzile personalizate sau preparatele la comand\u0103 sunt <strong>nereturnabil<\/strong> cu excep\u021bia cazului \u00een care exist\u0103 o eroare documentat\u0103 din partea noastr\u0103 (de exemplu, ingrediente gre\u0219ite sau o eroare privind alergiile).<\/li>\n\n\n\n<li>Ramburs\u0103rile nu se aplic\u0103 \u00een caz de \u201er\u0103sf\u0103\u021bare a opiniei\u201d dup\u0103 ce produsul a fost preg\u0103tit \u0219i ridicat sau livrat.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Termene \u0219i condi\u021bii pentru cererile de returnare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru a solicita o returnare sau o rambursare, v\u0103 rug\u0103m s\u0103 urma\u021bi ace\u0219ti pa\u0219i:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Raporta\u021bi problema <strong>\u00een termen de 24 de ore<\/strong> de la primire (livrare) sau \u00een termen de <strong>2 ore<\/strong> de ridicare din magazin.<\/li>\n\n\n\n<li>Furniza\u021bi num\u0103rul comenzii, descrierea problemei \u0219i <strong>fotografii<\/strong> dac\u0103 este cazul (de exemplu, ambalaj deteriorat, articol incorect, mas\u0103 stricat\u0103).<\/li>\n\n\n\n<li>Pentru comenzile cu livrare: face\u021bi <strong>nu arunca obiectele<\/strong> dec\u00e2t dac\u0103 este solicitat; este posibil s\u0103 fie nevoie s\u0103 inspect\u0103m.<\/li>\n\n\n\n<li>Vom analiza solicitarea \u0219i vom r\u0103spunde \u00een termen de <strong>48 de ore<\/strong>Dac\u0103 este aprobat, putem oferi:\n<ul class=\"wp-block-list\">\n<li>O rambursare integral\u0103 sau par\u021bial\u0103 (creditat\u0103 pe metoda de plat\u0103 ini\u021bial\u0103).<\/li>\n\n\n\n<li>O comand\u0103 de \u00eenlocuire, un voucher sau o reducere pentru urm\u0103toarea achizi\u021bie.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">5. Procesarea ramburs\u0103rilor<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ramburs\u0103rile sunt procesate prin metoda de plat\u0103 ini\u021bial\u0103. Timpul necesar pentru apari\u021bia fondurilor va depinde de banca sau de emitentul cardului dumneavoastr\u0103.<\/li>\n\n\n\n<li>Dac\u0103 a\u021bi pl\u0103tit \u00een magazin \u00een numerar \u0219i solicitarea este aprobat\u0103, vom emite o <strong>voucher de credit \u00een magazin<\/strong> pentru valoarea echivalent\u0103.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Costuri de livrare \u0219i returnare<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00centruc\u00e2t aceasta este o afacere cu servicii alimentare, de obicei nu solicit\u0103m clientului s\u0103 returneze articolele. Cu excep\u021bia cazului \u00een care se specific\u0103 altfel, este posibil s\u0103 aranj\u0103m ridicarea comenzii sau s\u0103 solicit\u0103m dovezi fotografice.<\/li>\n\n\n\n<li>Taxa de livrare sau taxele standard pentru servicii (de exemplu, promo\u021bia \u201eUn pahar gratuit de Coca-Cola\u201d) sunt <strong>nu este rambursabil<\/strong> cu excep\u021bia cazului \u00een care produsul principal este considerat nesatisf\u0103c\u0103tor \u00een urma evalu\u0103rii noastre.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Dreptul de a refuza o returnare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ne rezerv\u0103m dreptul de a refuza un retur sau o rambursare dac\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reclama\u021bia este formulat\u0103 \u00een afara termenului prev\u0103zut.<\/li>\n\n\n\n<li>Articolele par folosite, alterate sau modificate \u00eentr-un mod care sugereaz\u0103 consum personal.<\/li>\n\n\n\n<li>Articolul nu este depozitat corect sau a expirat din cauza utiliz\u0103rii necorespunz\u0103toare de c\u0103tre client.<\/li>\n\n\n\n<li>Problema apare din cauza unor factori externi care nu pot fi controla\u021bi de noi (de exemplu, \u00eent\u00e2rzieri ale curierului\/probleme de livrare, dezv\u0103luirea alergenilor dup\u0103 servirea mesei).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. Modific\u0103ri ale acestei politici<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Este posibil s\u0103 actualiz\u0103m periodic aceast\u0103 Politic\u0103 de rambursare \u0219i returnare pentru a reflecta modific\u0103rile cerin\u021belor noastre comerciale sau legale. Se vor aplica modific\u0103ri. <strong>imediat<\/strong> la postarea pe aceast\u0103 pagin\u0103. V\u0103 rug\u0103m s\u0103 o revizui\u021bi periodic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Informa\u021bii de contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 ave\u021bi \u00eentreb\u0103ri sau dori\u021bi s\u0103 ini\u021bia\u021bi o cerere de returnare\/rambursare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi:<br><strong>The Fresh Queens<\/strong><br><a href=\"https:\/\/www.google.com\/url?sa=t&amp;source=web&amp;rct=j&amp;opi=89978449&amp;url=\/maps\/place\/\/data%3D!4m2!3m1!1s0x40bae50016d6fb45:0x1334fb50c35f34ed%3Fsa%3DX%26ved%3D1t:8290%26ictx%3D111&amp;ved=2ahUKEwju6bvktfmQAxWoRv4FHY7OHdIQ4kB6BAhREAM&amp;usg=AOvVaw3xDdheyiAFBf_aWlmMxoV3\">Strada \u0218tefan cel Mare 17, Constan\u021ba 900178<\/a><br>E-mail: <a>info@thefreshqueens.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Introduction Welcome to The Fresh Queens! We are committed to your satisfaction with our Fresh Pasta and Grrek Donuts Products. This Refund &amp; Returns Policy outlines our approach when you purchase via our website or in-store. By placing an order, you accept and agree to this policy. 2. When Returns or Refunds Are Available [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/thefreshqueens.com\/ro\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}