Privacy policy

1. Introduction

Welcome to The Fresh Queens. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and other details you provide when making reservations, placing orders, or contacting us.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance your browsing experience. For more details, please refer to our Cookie Policy.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Service Delivery: To process reservations, orders, and payments.
• Communication: To respond to inquiries, send confirmations, and provide customer support.
• Marketing: To send promotional materials and updates, with your consent.
• Improvement: To analyze website usage and improve our services.

4. Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: When you have given clear permission for us to process your data for specific purposes.
• Contractual Necessity: When processing is necessary for the performance of a contract with you.
• Legal Obligation: When processing is necessary to comply with the law.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override those interests.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party vendors who assist in operating our website and services.
• Legal Authorities: When required by law or to protect our rights.

All third parties are obligated to protect your data and use it only for the purposes specified by us.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request restriction of processing under certain circumstances.
• Data Portability: Request transfer of your data to another organization.
• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at info@thefreshqueens.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Cookies

Our website uses cookies to enhance user experience. You have the option to accept or decline cookies. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@thefreshqueens.com.